Legal and Regulatory Information
Pinna Goldberg is an international network of lawyers approved by the Paris Bar between Andrea Pinna (Paris, France), Pinna Goldberg US PLLC (Washington D.C., U.S.A.), and Pinna Goldberg Ltd (London, UK).
Paris:
Andrea Pinna
4, rue Brunel
75017 Paris, France
T: +33 6 50 86 44 45
Avocat au Barreau de Paris
Toque E2068
SIRET 50217482400032
Washington D.C.:
Pinna Goldberg U.S. PLLC
David P. Riesenberg
10 G Street NE, Suite 600 (Room 648)
Washington, D.C., 20002, U.S.A.
T: +1 (202) 549-2477
London:
Pinna Goldberg Ltd
Company no. 15581721
David Goldberg
New Derwent House, 69-73 Theobalds Road
London, WC1X 8TA, U.K.
Practicing address: 29 Lincoln’s Inn Fields, London WC2A 3EG, U.K.
Pinna Goldberg Ltd is a limited liability company registered in England and Wales under number 15581721 with registered address: New Derwent House, 69-73 Theobalds Road, London WC1X 8TA.
Pinna Goldberg Ltd is authorised and regulated by the Solicitors Regulation Authority under number 8008294.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided, including our charges, then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case and you will not be charged for time spent handling your complaint.
What to do if we cannot resolve your complaint
The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves. They will look at complaints independently and accessing the Ombudsman will not affect how we handle your case. Most ‘consumer’ clients (as oppose to large businesses) will be able to make use of the Ombudsman scheme however there are restrictions for some larger clients. Before accepting a complaint for investigation, the Legal Ombudsman will normally check that you have tried to resolve your complaint with us first. The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final written response to you.
If you would like more information about the Legal Ombudsman, please contact them:
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
Email: enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6167, Slough, SL1 0EH
Please note that the Ombudsman are there to deal with concerns about the level of service received. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the Solicitors Regulation Authority, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously we do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details and professional conduct rules on their website: https://www.sra.org.uk/consumers/problems/report-solicitor/
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